Return & Refund Policy

At Decore Tales, we prioritize your satisfaction. If you're not completely happy with your purchase, our return and refund process is straightforward and customer-friendly.

1. Return Eligibility
Returns accepted within 7 days of delivery.

Products must be unused, undamaged, and in original packaging, with proof of purchase.

Defective or incorrect items? Please inform us within 48 hours of delivery for hassle-free resolution and costs covered by us.

2. How to Initiate a Return
Just send us an email or message with your order ID and a brief reason for return.

We’ll guide you through the return address and next steps.

Best Practice Tip: Use easy language and clear instructions helps reduce confusion and support calls. 
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Cloudways

3. Return Shipping
Return shipping is typically the customer’s responsibility, unless the item is defective or incorrect—then it's on us.

Transparency is key: Any potential charges will be disclosed upfront. 
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4. Refund Processing
Once we receive and inspect your return, expect your refund within 7 business days—issued to the original payment method or via store credit (for COD orders, bank transfer may be required).

Returns are reviewed promptly to compare with the high expectations of Indian e-commerce consumers—fast refunds build trust. 
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Law Blend

5. Exceptions & Non-Returnable Items
Cannot accept returns for:

Used or damaged products (post-delivery)

Items without original packaging

Customized or clearance products (unless faulty)

These terms align with navigating return fraud without harming genuine customers. 
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Law4u

6. Legal Framework
Our policy complies with the Consumer Protection Act, 2019 and the E-Commerce Rules, 2020, which mandate clear, fair, and accessible return terms. 
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7. Why This Matters
82% of online shoppers check return policies before buying. Clear and accessible policies enhance trust and reduce abandoned carts. 
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NASSCOM

Be transparent and customer-focused—this fosters loyalty and brand reputation.